Please read our Terms and Conditions and Privacy Policy carefully before booking. By using our services, you agree to these policies which outline how we manage appointments, cancellations, and your personal information.
Term & Conditions
By booking a massage service with Resolution Massage Therapy, you agree to the following terms:
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1. Booking & Deposits
(a) All online bookings are considered tentative until a $55 deposit has been received.
(b) Once your deposit is processed, you will receive an email confirming your appointment date and time.
(c) If no deposit is received within 24 hours of booking, your appointment may be released to other clients.
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2. Cancellations & Rescheduling
(a) Cancellations made with less than 12 hours’ notice will result in the deposit being forfeited as a cancellation fee.
(b) If you provide at least 12 hours’ notice, your deposit will be fully transferrable to a rescheduled appointment.
(c) No-shows will result in full loss of the deposit and may impact future booking eligibility.
3. Travel & Service Area
(a) Mobile massage services are available within a 30km radius of our service base.
(b) Travel outside this area is only available for corporate or group bookings, or by prior arrangement and may incur an additional fee.
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4. Arrival & Late Policy
(a) Please arrive on time for your appointment. If you arrive late, your session may be shortened to avoid impacting other clients, and the full fee will still apply.
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5. Health & Safety
(a) You must inform your therapist of any medical conditions, injuries, or recent illnesses that may affect your treatment.
(b) Resolution Massage Therapy reserves the right to refuse or modify treatment if it is deemed unsafe or inappropriate based on your health information.
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6. NDIS & Aged Care Clients
(a) If services are funded under NDIS or an aged care plan, appropriate documentation and pre-approval must be provided prior to your session.
(b) Any changes in your funding arrangement must be communicated in advance.
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7. Mobile Massage Services
(a) For in-home or workplace massage, the client must ensure a safe and clean environment for the therapist to work in.
(b) If parking or access is limited, please notify us ahead of time to avoid delays.
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8. Payment
(a) The remaining balance (if any) is payable on the day of your appointment via EFT, cash, or other accepted methods.
(b) Late payments may incur an additional fee.
(c) Massage services can be directly with your health insurer with out HICAPS payment option.
(d) All payments including deposits can be made to Bank Account listed on the Client Intake Form and confirmation email.
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9. Professional Conduct
(a) Resolution Massage Therapy upholds strict professional and ethical standards.
(b) Any inappropriate behaviour will result in immediate termination of the session, and full fees will still apply.
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Updated as of July 2025
Privacy Policy
Resolution Massage Therapy is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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1. Collection of Personal Information
(a) We collect personal information necessary to provide our services, manage appointments, and ensure safe and appropriate care.
(b) The information we may collect includes (but is not limited to):
(i) Full name, email address, and contact number;
(ii) Relevant health and medical information;
(iii) Appointment and service history;
(iv) Payment or billing details (if applicable).
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2. How We Collect Information
(a) Personal information is collected through:
(i) Online booking forms;
(ii) Intake and consent forms;
(iii) Email, telephone, SMS, or social media communications; and
(iv) In-person consultations.
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3. Use of Personal Information
(a) We use your information for purposes including:
(i) Confirming and managing appointments;
(ii) Delivering safe and suitable massage therapy services;
(iii) Processing payments and issuing receipts;
(iv) Communicating important updates or service changes; and
(v) Meeting our legal, health, and professional obligations.
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4. Disclosure of Information
(a) We do not share or disclose your personal information with third parties unless:
(i) You have given consent;
(ii) It is required or authorised by law; and
(iii) It is necessary for invoicing or treatment purposes under NDIS or similar programs.
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5. Data Security
(a) We take all reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
(b) Personal data is stored securely in password-protected systems or locked files and accessed only by authorised personnel.
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6. Website and Cookies
(a) Our website may use cookies or analytics tools to collect anonymous usage data for the purpose of improving user experience.
(b) This data does not personally identify you and is not linked to your personal information.
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7. Access and Correction
(a) You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
(b) Requests can be made by contacting us using the details in Section 8.
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8. Contact Us
(a) For all privacy-related enquiries, including requests for access or correction, please contact us with the details below.
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Updated as of July 2025