NDIS and Aged Care

Cancellation Policy

1. Booking & Deposits (a) All online bookings are considered tentative until a $55 deposit has been received. (b) Once your deposit is processed, you will receive an email confirming your appointment date and time. (c) If no deposit is received within 24 hours of booking, your appointment may be released to other clients. ​2. Cancellations & Rescheduling (a) Cancellations made with less than 12 hours’ notice will result in the deposit being forfeited as a cancellation fee. (b) If you provide at least 12 hours’ notice, your deposit will be fully transferrable to a rescheduled appointment. (c) No-shows will result in full loss of the deposit and may impact future booking eligibility. 3. Travel & Service Area (a) Mobile massage services are available within a 30km radius of our service base. (b) Travel outside this area is only available for corporate or group bookings, or by prior arrangement and may incur an additional fee. 4. Arrival & Late Policy (a) Please arrive on time for your appointment. If you arrive late, your session may be shortened to avoid impacting other clients, and the full fee will still apply. 5. Health & Safety (a) You must inform your therapist of any medical conditions, injuries, or recent illnesses that may affect your treatment. (b) Resolution Massage Therapy reserves the right to refuse or modify treatment if it is deemed unsafe or inappropriate based on your health information. 6. NDIS & Aged Care Clients (a) If services are funded under NDIS or an aged care plan, appropriate documentation and pre-approval must be provided prior to your session. (b) Any changes in your funding arrangement must be communicated in advance. 7. Mobile Massage Services (a) For in-home or workplace massage, the client must ensure a safe and clean environment for the therapist to work in. (b) If parking or access is limited, please notify us ahead of time to avoid delays. ​8. Payment (a) The remaining balance (if any) is payable on the day of your appointment via EFT, cash, or other accepted methods. (b) Late payments may incur an additional fee. (c) Massage services can be directly with your health insurer with out HICAPS payment option. (d) All payments (incl deposits) can be made to the bank account emailed at time of booking. 9. Professional Conduct (a) Resolution Massage Therapy upholds strict professional and ethical standards. (b) Any inappropriate behaviour will result in immediate termination of the session. Full fees still apply.

Contact Details

• Currans Hill NSW 2567, Australia

  0410 906 480

  info.resolutionmassage@gmail.com